HiFi Tower Reviews

After the Recent EU Blocking trade with the UK Xpats in Ireland are expected to pay 40% Import duty on everything now! (for what?) So i was looking for a reliable Retailer in Europe. I came accross HiFi Tower and ordered a 5.1 Surround sound system which came within four days! Germany? to Ireland. Great i thought i found one.So i made another 3 orders to this "Company" Even though the 5.1 Surround system had one faulty lead etc. The next three parcels took 2 weeks each the second one (a Food Steamer) was Dead on arrival and will be sent back. So that's 50% of items are either faulty or don't work!The other two, a Dehumidify and a Juicer work but all now have bizarre and very very poorly designed EU Plugs (dangerous even) Needless to say i wont be buying anything again, look elsewhere and save yourself the hassle

If I could rate no stars I would, they take your money in my case just shy of £600. Item was marked as in stock and the item never materialises. Apparently my order is still stuck in Germany and they can’t give a delivery date despite the delivery company booking delivery the prior week for yesterday. When I called to chase up delivery I was told oh sorry there has been a mistake and guess what it’s still in Germany! All customer services can do is say be patient.Disgraceful company with a severe lack of customer service! Avoid!

Found the site easy to browse...very easy to access items and their information which subsequently enabled me to buy my item quite promptly,,,well done Hi-Fi Tower !!! Will recommend you where/when needed...thumbs up emoji...

I found this site completely by accident, and so glad I did . The purchase I made was so simple in every way . From the item I bought to the delivery. It all came together beautifully, and considering the mess we are in I was truly amazed . They told me when I would get the item , and it was exact , I needed this urgent for my disabled son . And I was not let down . Amazing thank you to all concerned.

Bought this fireplace recently. Quick delivery to Ireland. Looks fabulous. I wanted a firepit but not the black ones and this looks like real stone. Fairly heavy too. Am delighted with it.

Recently looking to purchase a record player. Unsure of which to choose so sent a Facebook msg. Got a reply suggesting one triple the budget I said I had. Asked about another I had in mind and got confirmation that indeed it was sufficient for my needs. Ordered it and delivery was quick. Removed it slightly from the box to see a very large crack in the lid of the player. Took pictures to show I hadn't even removed the polestyrene. The damage was done prior to delivery. Tried to use the returns option on the website..... Useless as I got errors. Emailed the pictures of damaged item and website errors requesting a returns procedure. Heard nothing back. Sent msg on Facebook bd was advised I would receive returns label by email. Returned item on 13/11/2020 and have emailed and Facebook msged. No reply from hifi-tower to date.

Really good experience, quick delivery and great selection of products

Heater arrived within 9 days. Excellent quality and very sleek. Heater is perfect and heats the place great! Always make sure that you have room measurements and check that the power of the heater is suited to the size of your room and you will be as happy as I was! Some of the reviews were off putting but thankfully I did not have a bad experience at all!

Hifi Tower contacted me and sent me the details to return the heater. They have sent the prepaid label and I posted it as well. I will update this further if I get this sorted.Old Review : I Ordered an infrared heater, arrived on tome, tracking was fine, packing eas good and safe but, was not working. The very next day I tried to call their customer service, no answer, sent 3 online return request but no response, sent an email attaching the return request screenshot and the order info but no response. The online chat is also not working. I don't understand the point of cooling off period and extended cooling off period when the contact page itself is not working!I had read reviews online about the company before I made the purchase. There were many good as well as bad ones, but I thought, maybe I’d have a good experience. I should have gone with my gut feeling and with other reviewers warnings of staying away from this company in all costs.If I do get a response from Hifi Tower I will change this review.

My product arrived already opened and they decided to replace the existing plug with a plug that was already broken and clearly defective (which was not pre-approved by me nor was I asked if I wanted this alternative plug). The package which my product was packaged in was all torn down on one side - clearly when they decided to open a brand new product (without my permission and prior to me receiving same) they tore the box it came in. They also opened it from underneath so when I took the box out of the package it arrived in, from the Courier, it nearly fell out of my hands as I wasn't expecting it to, firstly, already be opened and secondly, opened from the bottom, and in doing so it nearly fell out of my hands. The quality of the Stereo was extremely poor and overall arrived in an appalling condition. You are unable to call them - the phone message keeps cutting you off and despite sending several emails about my product I still have received no reply and no returns label - this is hugely concerning. I am still awaiting a returns label and my refund - there has been zero communication from them. ***AVOID at all costs***

The excercise bicycle was delivered in a couple of days and is exactly as advertised

Wonderful experience shopping online and speedy delivery.